CTI Forum (CTIforum) September 11 news: The global financial crisis has caused a great impact on China's economy, which has led to deep structural adjustment and industrial upgrading, which also brings good opportunities for development. In response to the severe economic situation at home and abroad, as well as increasingly fierce market competition, changing the marketing model and improving user satisfaction, SAIC Iveco Hongyan conducted very detailed examination and evaluation of the company's existing conditions, needs and future business expansion plans. After that, it was decided to select the Huahuosi Siemens Hipath 4000 switch call center solution to create a high-quality after-sales customer service center. This solution adopts Siemens Hipath 4000 switch and IP phone, integrates Huahu CTI LINK S1A middleware, UC unified communication platform, CCM call center report monitoring software, and pure software IP recording, providing users with services from car rescue, vehicle maintenance, car maintenance, initiative The one-stop after-sales service such as care, complaints and suggestions has a very high performance-to-price ratio. SAIC Iveco Hongyan Commercial Vehicle Co., Ltd. is a heavy-duty vehicle manufacturing company established by SAIC Iveco Commercial Vehicle Investment Co., Ltd. and Chongqing Heavy-duty Truck Group Co., Ltd. Restructuring Chongqing Hongyan Automobile Co., Ltd. The company is one of the top 500 industrial enterprises in China and one of the top 100 machinery enterprises in China. SAIC Iveco Hongyan Commercial Vehicle Co., Ltd., formerly known as the original Sichuan automobile factory, was the first high starting point heavy military off-road vehicle production base built in China in the mid-1960s with the approval of the State Council’s approval of the introduction of the French Bellier military vehicle technology. It has more than 40 years of heavy duty. Automotive professional manufacturing experience. The company has introduced the French Bellier technology and the Austrian Steyr technology, owns the "Red Rock" brand and the " Steyr " brand use rights, and has formed 25 series, more than 1,000 varieties, such as New Da Kang and Overlord. Covers a production base of 5 to 60 tons of heavy-duty automotive products. Huahu's solution based on the Siemens Hipath 4000 call center using IP phones can bring to the enterprise: First, to meet the needs of the company's rapid and flexible deployment deployment; Second, through a data line to meet the needs of agent personnel voice and data; Third, Greatly save the internal communication costs of distributed enterprises. Huahu Technology Co., Ltd. is a professional CTI software developer and provides CTI Link series middleware that can support Nortel, AVAYA, Siemens, Alcatel, Ericsson and other switches, and supports programming such as TAPI, CTC API, and ActiveX controls. interface. The call center software developed based on the CnCall CTI Link platform has unmatched versatility, reliability, extensibility, and portability, and realizes the platform independence of CTI applications. It fully proves the strong advantage of Huahu products in terms of scalability, and can best satisfy customers' plan and technology leadership in the next few years.
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