Henan Zonghai Plastic Industry Co., Ltd. , https://www.hnzonghai.com
“With this manual, our new after-sales service personnel can also quickly enter the 'role'â€; “Your after-sales service is standardized and orderly, and we would like to stop the 'river's and lakes' from entering.†This is not a line on the stage, but is a dialogue between Shanghai Petrochemical sales service staff and merchants.
In the first half of this year, the company focused on after-sales service work in product quality management, and through consolidating existing market share and maintaining the economic benefits of the company by maximally serving product users, achieved the desired results. Recently, the ministry has also better integrated how to make internal product process control and external market user complaint handling, specifically convening product sales service network system personnel and product terminal service-related process technicians, and launching a good after-sales service and complaints. The professional training courses dealt with put forward higher standards and requirements for the processing of user complaints, emphasizing the standardization, proceduralization, and legalization of user complaint handling.
It is reported that these practices of Shanghai Petrochemical Polyester Department not only won the trust of users, but also further consolidated and broadened the market share of its products. The high-quality after-sales service results have become beautiful talks among the market users, making the “Shanghai Petrochemical Products†brand more famous.
A few days ago, a manual for handling complaints about the use of polyester products as a guideline for handling complaints was handed out among the staff of the quality control office, production office, education and training, and sales and sales departments of the Shanghai Polyester Polyester Business Unit. It was welcomed and affirmed. . Pay attention to product after-sales service, so that the company's product user complaint processing to achieve fast and effective, economical and practical and "there is a law to follow," This is the Shanghai Petrochemical Polyester Department this year to strengthen product quality management, to expand the market share of another new trick.